All participants must be at least seven years of age or older. If a participant registers for an appointment who does not meet the age requirement the participant will forfeit the appointment and all fees associated with that appointment.
24 hours prior written notice is required to be eligible to receive a rescheduled date. Rescheduling requests will only be accepted by email at jamie@tranquilwoodstrailrides.com. Clients will only be eligible for one rescheduled date for their original appointment, if the client is unable to attend the rescheduled date they forfeit the appointment and all fees associated with that appointment.
If a client cancels their appointment within less than 24 hours of their scheduled appointment time or without a written request being received via email to reschedule their appointment they will forfeit that appointment and all fees associated with that appointment.
Tranquil Woods Trail Rides Inc. does not offer refunds, all purchases are final sale.
All appointments begin with signing a waiver and a meet and greet with the horses. If a client arrives once all other participants for that appointment are mounted and ready to ride, 15 minutes past the scheduled appointment time, they will forfeit that appointment and all fees associated with that appointment.
All participants are required to wear long pants that reach the ankles, boots with at least 1/4" heel, and an ASTM approved Horseback Riding Helmet. Motorcycle, bicycle, ski helmets etc. cannot be used for horseback riding. If a participant does not own their own ASTM approved horseback riding helmet one will be made available to you. If a participant arrives for an appointment in inappropriate attire they will not be eligible to ride and will forfeit that appointment and all fees associated with that appointment.
For the safety of both horse and rider there is a weight restriction in place of 220 pounds per rider.
The assignment of horses for each rider is at the sole discretion of the Trail Guide based on the participant's previous experience, ability and comfort.
For the safety of all horses and riders the pace of our 60 and 90 minute trail rides are at a walk only. If participants would like to ride at a faster pace a Private Trail Ride appointment must be booked.
All appointments will be held rain or shine, please dress appropriately for the weather. In the event of extreme heat or cold, or inclement weather conditions the cancellation of the appointment will be at the sole discretion of the Trail Guide. If an appointment is cancelled due to weather conditions a make-up date will be provided as a courtesy of Tranquil Woods Trail Rides Inc.
By electronically signing that you have read, understood and agreed to this trail ride policy you are agreeing that Tranquil Woods Trail Rides Inc. Jamie Moore and any of their associates or representatives have your permission to take pictures or videos of the participant during their scheduled appointment for the purpose or use of marketing through social media, websites, etc. You acknowledge that you may request a picture or video of you be removed at any time by notifying Tranquil Woods Trail Rides Inc. in writing via email at jamie@tranquilwoodstrailrides.com.