Age Requirement
All participants must be at least seven (7) years of age or older. If a participant registers for an appointment who does not meet the age requirement the participant will forfeit the appointment and all fees associated with that appointment.
Rescheduling
Twenty-four (24) hours prior written notice is required to be eligible to receive a rescheduled date. Rescheduling requests will only be accepted by email to jamie@tranquilwoodstrailrides.com. Clients will only be eligible for one rescheduled date for their original appointment, if the client is unable to attend the rescheduled date they forfeit the appointment and all fees associated with that appointment.
Cancellations
If a client cancels their appointment within less than twenty-four (24) hours of their scheduled appointment time or without a written request being received via email to jamie@tranquilwoodstrailrides.com to reschedule their appointment they will forfeit that appointment and all fees associated with that appointment.
Refunds
Tranquil Woods Trail Rides Inc. does not offer refunds, all purchases are final sale.
Late Arrivals
If a client arrives once all other participants for that appointment are mounted and ready to ride or 15 minutes past the scheduled appointment time, they will forfeit that appointment and all fees associated with that appointment.
Attire
All participants are required to wear long pants that reach the ankles, boots or shoes with at least 1/4" heel, and an ASTM approved Horseback Riding Helmet. Motorcycle, bicycle, ski helmets etc. cannot be used for horseback riding. If a participant does not own their own ASTM approved horseback riding helmet one will be made available to you. If a participant arrives for an appointment in inappropriate attire they will not be eligible to ride and will forfeit that appointment and all fees associated with that appointment.
Weight Restriction
For the safety of both the rider and horse there is a weight restriction in place of two hundred twenty (220) pounds per rider.
Horse Assignments
The assignment of horses for each rider is at the sole discretion of the Trail Guide and will be based on the participant's and horses' previous experience, ability and comfort.
Pace
We will not compromise the safety of our riders or horses. The pace of the trail ride will be at the sole discretion of the Trail Guide and will be catered to the experience level of the least experienced rider. The pace of our 60 and 90 minute trail rides are at a walk only. If participants would like to ride at a faster pace and have prior riding experience at a faster pace a Private Trail Ride appointment must be booked.
Extreme Weather Conditions
All appointments will be held rain or shine, please dress appropriately for the weather. In the event of extreme heat (Over 30C), extreme cold (Below -15C), or inclement weather condition (Thunder and/or lightning), the cancellation of the appointment will be at the sole discretion of the Trail Guide. If an appointment is cancelled due to weather conditions a make-up date will be provided as a courtesy of Tranquil Woods Trail Rides Inc.
Photography & Videography
For the safety of all riders and horses the rider must have their hands free to hold onto the reins in order to stop and steer the horse. Photos and/or videos will be taken by the Trail Guide at points along the trail that will be made available to the participants after the trail ride has concluded.
Photography & Videography Release
'By electronically signing that you have read, understood and agreed to this trail riding policy you are agreeing that Tranquil Woods Trail Rides Inc., Jamie Moore, and any of their associates or representatives have your permission to take pictures or videos of the participant during their scheduled appointment for the purpose or use of marketing through social media, websites, etc. You acknowledge that you may request a picture or video of you be removed at any time by notifying Tranquil Woods Trail Rides Inc. in writing via email at jamie@tranquilwoodstrailrides.com.